Quando o que deveria ser o paraíso é um... - Kena Beach Hotel

Dear Guest,

We ask our guests who are arriving in the middle of the night to inform us in advance as it is for security reasons that we keep our gates closed. Your room key was not lost, in the midst of our reception carrying your bags to your room, the receptionist forgot to bring the room key with him to open your door, so they headed back to reception to retrieve the key for you. We also have signage at our pool attendants office asking our guests to be respectful of others in terms of the beach beds. Our breakfast and dinner buffet (when we have it) is never cleared earlier than the hours listed. We do offer adapters at the hotel for our guests, should you have inquired at our front desk, we would have been happy to provide you with one. Your sandbank trip was purchased from beach boys, NOT within the hotel. We cannot guarantee a safe, enjoyable and reliable excursion which is why we do not encourage it, and unfortunately, you received a bad experience. With regards to the excursion that your organized through the hotel, you were in fact offered soft drinks on the boat however, you refused as you wanted alcoholic beverages instead. When you complained about this, the boat company when out of their way to purchase alcohol for you to have on the boat. And, of the snacks that were offered, you only chose to have fruit.

Thank you
Namalee