Pior viagem de todos os tempos... - Inn at Lincoln Square

Please note that this review is inaccurate. The room was not double booked. This reservation was made through Booking.com on March 16, 2023 for the dates of June 23-25, 2023. The person that booked this reservation called on June 6th and gave a new credit card to our innkeeper for payment. The person said there was an issue with the previous credit card and that they were not able to update their Booking.com reservation. When this payment was made it showed their reservation on our calendar. The problem is that this was a Booking.com reservation and since the payment was not made though Booking.com, on June 8th, the reservation was cancelled. It was cancelled by Booking.com because their system was still showing an invalid card. We apologized because our innkeeper is fairly new and she did not know that it had to also be routed through Booking.com. The person that made this reservation would have gotten an email stating it was cancelled. I am not sure why we are being blamed for them not paying attention to information regarding their reservation. If they would have contacted us the day it was cancelled we could have fixed this situation, but they didn’t and someone else booked the room the following day. When they called on the day of their arrival stating they were out front, we apologized and immediately found a room at a new hotel (not Comfort Inn) in Gettysburg, offered to pay for it, and then refund any difference. If the amount had been larger than what they paid us, we would have gladly absorbed the cost. They refused our offer and stated they were instead going to "hang out for a bit." Why would you not immediately take us up on our offer to put you up in a new room if you were so tired from driving and additionally, suffering from the heat? And we did not take any money from them as the reviewer is insinuating. They were promptly refunded. When reservations are made it states we are a contactless inn. We told them we were not at the inn. This person’s husband then called multiple times in a row and was very rude and insulting. He was saying how this was fraud and demanded we refund him in cash because he claimed they had no money. So you drove 7 hours to your vacation destination with no money? And if you really had limited funds, why wouldn't you have accepted our offer to pay for your new hotel room, but rather demand cash instead? We had to actually hang up on this person because they were not listening to us and became increasingly hostile. We are sorry about their unpleasant experience but we did everything we could to make it better and they refused all of them.