Thank you so much for your review, which we appreciate as this is the best way for us to improve.
We are so sorry that your expectations wasn’t met. Ibsens Hotel was refurbished in 2011, maybe it was not the right hotel for you. We always urge to look at our website before booking. Then you will know more about Ibsens. We acknowledge that our hotel is not of everybody’s liking. If you like small boutique city hotels with a personal atmosphere and a minimalistic and Scandinavian furnishing, and designers like Hay, Designers Guild, Walter Knoll, Pearson Lloyd and Danish Hans J. Wegner – you will probably also like Ibsens Hotel.
We change towels when they are left on the floor, but if you hang them, we see this, as you don't want them changed. This is standard for many hotels around the world. We are sorry to hear about the heating problem in your room during your stay, we always recommend our guests to contact the front desk in case of any maintenance issues, if we are not able to resolve the problem, we would always offer you to move you into another room.
We do hope that you had a nice time in Copenhagen.
All the best
Ibsens Hotel / Pia Schmølker