Não merece jamais a classificação de hotel 5 estrelas. O quarto estava muito sujo, cheio de poeira, cabelos de sabe lá de quem e sujeira. Quando afastei a cama extra do nosso filho, estava completamente sujo. Apesar de ter uma vista para a Acrópole, foi uma experiência péssima no nosso quarto. Outro ponto que é ridículo são os elevadores: mínimo de 5 minutos de espera para conseguir entrar em um.
Dear esteemed guest,
Greetings from Grand Hyatt Athens!
We would like to extend our sincere gratitude for sharing your recent experience with us.
We are sorry to read that your experience did not meet your expectations. Regarding the issues you've raised, as we cannot find your reservation, it would be highly appreciated if you sent us an email to share further information about your recent experience. We'd like to clarify the situation and assure you that corrective measures are underway.
Once again, we sincerely apologize for any inconvenience you experienced during your stay. We value your comments and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
Warmest regards,
Evelina Nikolarakou
Guest Service Manager
Comprei um quarto com vista e o q recebi foi uma vista lateral mas só saindo do quarto e indo pro canto da varanda, q por sinal não tem nenhuma graça! A localização é rodeada de strip clubs sem contar na avenida SUPER barulhenta, q se escuta dentro do quarto. Serviço da recepção, decepcionante. Se esta procurando boa educação, não fale com o Dimitri’s! Enfim, Hyatt é só o nome, o resto é $$ jogado fora
Dear esteemed guest,
Greetings from Grand Hyatt Athens!
Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback.
We regret to know that you encountered some issues at the beginning of your stay with us, however, following your conversation with our Guest Relations Manager, we were truly glad to hear of your appreciation of our Acropolis View room that contributed to a comfortable and luxurious stay.
We were truly left under the impression that we managed to meet your expectations in some aspects of your stay prior to your departure.
We are committed to addressing any unfortunate issues promptly and ensuring that all our guests enjoy a seamless and exceptional stay.
It was our pleasure to have you as our guest, and we look forward to welcoming you back to Grand Hyatt Athens for an exceptional stay in the future.
Warmest regards,
Evelina Nikolarakou
Guest Service Manager
Hotel excelente, linda vista para a Acrópole, mas os elevadores acabam com a sua paciência, demoram muito, vc perde muito tempo esperando por eles, o sistema de chamada dos 4 elevadores é ineficiente, muitos hóspedes não conseguem entender e isso piora muito a situação que fica caótica.
Dear esteemed guest,
Greetings from Grand Hyatt Athens!
We sincerely appreciate you taking the time to share your feedback, following your stay at Grand Hyatt Athens.
Knowing that we have met your expectations in these crucial aspects of your experience is a testament to our commitment to excellence. Furthermore, we are delighted that you enjoyed our stunning views of the Acropolis.
We truly regret to hear that we did not meet your expectations with regards to the operation of our elevators. We apologise for any inconvenience you faced during your stay with us.
We really hope that we will have the pleasure of welcoming you back again in the nearest future.
Warmest regards,
Evelina Nikolarakou
Guest Service Manager
Alarme de incêndio disparou algumas vezes de madrugada e o quarto não foi limpo e em uma das diárias. Staff despreparada. Café da manhã nota 10 e área da piscina perfeita.
Dear esteemed guest,
We would like to thank you for taking the time to share your feedback following your recent stay with us.
Knowing that we have met your expectations in some crucial aspects of your stay is gratifying.
With regards to the issues you have raised, please accept our sincere apologies. We'd like to clarify the situation and assure you that corrective measures are underway. Please know that your feedback will help us identify areas for improvement and enhance the overall guest experience.
We really hope that we will have the opportunity to welcome you back again for a more enjoyable experience.
Warmest regards,
Evelina Nikolarakou
Guest Service Manager
Localização perto da paragem de autocarros mas um pouco distante do centro da cidade (~1,5 km).
Quarto de dimensão razoável mas com mobiliário já com alguma idade.
Funcionários prestáveis.
Pequeno almoço variado não sendo extraordinário.
Piscinas exteriores fechadas na epoca da estadia.
Dear esteemed guest,
Greetings from Grand Hyatt Athens!
We would like to extend our sincere gratitude for sharing your recent experience with us.
We are delighted to learn that you enjoyed our culinary offerings at breakfast and that the courtesy and service provided by our staff met your discerning standards. Your recognition of our team's efforts to ensure your comfort and satisfaction is deeply appreciated.
We sincerely apologize for not having met your expectations to the fullest. Particularly regarding our hotel's location, we would like to kindly inform you that we provide a shuttle bus service for all our guests that takes them to the city centre.
As we pledge to provide the finest personal service and facilities, we deeply value all feedback from our guests as it allows us to continuously improve our services and facilities to better meet your expectations.
We look forward to welcoming you back in the future, giving us the opportunity to better your experience.
Warmest regards,
Evelina Nikolarakou
Guest Service Manager
