Dear Edu E, We apologize for the misunderstanding. Due to our conversation on the phone, we realized that your opinion was written before we spoke. As We mentioned to you and as the website states, the hotel did not charge you any fees for canceling the reservation. Hotels have many different cancellation conditions. In our website these conditions are specified during the process of reservation and they are written in the voucher as well. In our case, the conditions are that the cancelation is free within 24 hours before arrival. Eventhough, as we mentioned, the hotel management had made an exception for you and we decided not to charge the cancelation. Please let us know if we can be of any help and we hope you can enjoy our service in the nearest future. Best regards, AGUA DE MaR Hotel Boutique’s team