Experiência horrível - Hotel Ciudad De Vigo

Thank you for sharing your detailed feedback. We sincerely regret that your experience with us did not meet expectations, particularly during what should have been a special stay in the junior suite.

Your comments about the heating system and the state of the room have been noted and shared with our maintenance and housekeeping teams to ensure immediate improvements. The situation you described is not reflective of the standard we aim to provide, and we deeply apologize for the inconvenience caused.

We are equally concerned about your interaction at check-out, as guest concerns should always be handled with care and professionalism. Please rest assured that we will address this with our team to ensure a more attentive and empathetic approach in the future.

We regret that we did not deliver the experience you deserved and hope you might reconsider staying with us again so we can provide a far better visit.