O hotel possui uma infraestrutura média, bem localizado, porém um pouco antigo. A TV é velha e não pegou nenhum canal com boa qualidade. A banheira não fecha a tampa.. a trava da porta não funcionava, o cartão de acesso precisei substituir 2 vezes e continuou sem funcionar. Chuveiro molha o banheiro todo. Café muito bom.
Dear Jackson_A_L_10,
Kindly allow me to thank you for the time spent writing these comments about your experience during your stay at Novotel Barcelona City hotel, as our guest’s satisfaction is something very important, that we take very seriously and would never compromise under any circumstances.
While we wish we were worthy an accurate review, we would like to extend to you out most sincere invitation, as we would be thrilled to have you to stay with us in the near future to check all the improvements done in our rooms. Since before the beginning of 2023 all our rooms are equipped with 55 inch smart flat screens televisions with Cloud-based Interactive TV experience with multiple entertainment options and access to high-quality TV content. Concurrently our Guest Relations Manager will remain at your disposal in order to discuss this subject further as we believe it should be addressed.
We appreciate you bringing these matters to our attention and we hope that we will have the opportunity of welcoming you back to the Novotel Barcelona City hotel.
We look forward to hearing from you.
Sincerely,
Carlos M
Guest Experience
Boa localização e instalações modernas. Quartos espaçosos, com camas confortáveis e com decoração bem enquadrada. Pequeno almoço variado, no entanto bastante movimentado e com necessidade de marcação prévia.
Uma boa opção central para se visitar Barcelona tanto em lazer como em negócios.
Dear Luis Johansson,
Thank you for giving your feedback and for recommending our hotel either for leisure or business. We are happy to know that we met your expectations and that you appreciated the location and the facilities as well as the spacious room. Regarding the breakfast, we hope that thanks to the time slots cards we implemented to limit the waiting in the morning, you enjoyed your first meal of the day. See you soon in Barcelona.
Sincerely,
Léa
Guest Experience Department
Muito bom hotel. Café da manhã excelente. Localização boa com bons transporte. Shopping, restaurantes, farmácia muito perto. O pessoal atencioso e prestativos. Quarto espaço, bom isolamento sonoro. Somente o banheiro com portas de vidro que iluminam o quarto se utilizar durante a noite. O que é uma desvantagem.
Dear mhQ3598TZ,
Kindly allow me to thank you for taking the time to leave your review, and for sharing your experience with us. We are thrilled to learn that you have enjoyed your stay with us.
Thank you for your kind words and we will share them with the team, as they will be delighted to know that their efforts were appreciated.
On behalf of our entire team and in name of the Novotel Barcelona City hotel, we would like to thank you for staying with us and we are looking forward to welcoming you again on your next visit to Barcelona!
Best wishes,
Carlos M
Guest Experience
- Excelente localização
- Excelente staff
- Excelente café da manhã
Recomendo fortemente a estadia nesse hotel. Bem localizado, amplo, tem um terraço ótimo, com excelente vista da cidade, inclusive da Sagrada Família.
Dear denispapacostallll,
Kindly allow me to thank you for taking the time to leave your review, and for sharing your experience with us. We are thrilled to learn that you have enjoyed your stay with us.
Thank you for your kind words and we will share them with the team, as they will be delighted to know that their efforts were appreciated.
On behalf of our entire team and in name of the Novotel Barcelona City hotel, we would like to thank you for staying with us and we are looking forward to welcoming you again on your next visit to Barcelona!
Best regards,
Carlos M
Guest Experience
Melhor custo benefício! O hotel é lindo, com quartos super aconchegantes, a comida do café da manhã é deliciosa, e por muitas noites jantamos no restaurante de cima do hotel, e a comida é muito gostosa!
