Well, maybe I am only a number to Grayline Rome. In my voucher I had two time, I had appeared 2o time, and said to me I lost the time and was No Show. I bring my Father from brazil to visit Vatican but he didn’t get it.
During more than 10 years travelin around the word, problems most I had, but They always helped.
In Rome, the Solution that I received from them, to buy more two tickets. The pra oblem isn’t the money, but way, any moment I was listened.
Thanks Grayline Rome, for this bad experience.