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3 person room is so cramp!!!!! – Foto de Art Hotel Asahikawa, Asahikawa

Foto de : 3 person room is so cramp!!!!!

Da avaliação : Heater is way too hot de Art Hotel Asahikawa
373
3 person room is so cramp!!!!!
Heater is so hot that staff asked us to open the door to sleep which is 20cm away from my bed, and refused to turn heater off.
The room is so cramp that we cannot even open the bathroom door fully.  Is this even legal???
補充されない料理が目立つのが残念
スパと夕食のセット
スパと夕食のセット
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Alpha A escreveu uma avaliação a nov de 2018
Singapura, Singapura109 contributos17 votos úteis
1. Quality of room - poor, very small, we had the connecting room with 6 ppl in total, 3 in each room. We cannot open any single luggage inside the room. Decor is old, does not feel clean. It doesn't have air conditioner, only heater, which cannot be turned off. The room
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Data da estadia: novembro de 2018
Resposta de Coastal810361, Front Office Manager em Art Hotel Asahikawa
Respondeu a 5/12/2018
Dear Guest, Thank you for staying at ART HOTEL Asahikawa, and we appreciate you taking the time to write to us. We apologize for the inconvenience and discomfort caused by the air conditioner in the building. Please let us explain how the hotel's climate control system is operated. The system is centrally controlled for all rooms, and the operation mode may be set only in a single setting. It is not possible to switch the heating/cooling mode for each individual room. We will have the system inspected periodically to keep it in good working condition, in order to provide comfort in the guestrooms. Also please accept our apologies for your inconvenience due to the lack of our English skill. We will keep improving our English skills to provide proper service when guests need help. Last but certainly not least, we thank you so much for writing a valuable feedback, which helps the hotel make improvements for the better service. It would be deeply appreciated if you consider our hotel for your stay on your next visit to Asahikawa. Sincerely, Kazusuke Kusajima, Manager, ART HOTEL Asahikawa
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