Dear Carolina, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with the TripAdvisor readers. We are very pleased to know that you were greeted warmly by our colleagues upon arrival and they were able to make you feel pampered all the time due to the excellent service provided and made you had a memorable and relaxing stay. We will ensure that your amiable comments reach the eyes and ears of all our staff at our Resort, and especially the staff members you shouted out. In addition, it is a pleasure knowing that the benefits of being an Excellent Club member were worth it. We are very proud to know that you recently left our All-Inclusive resort and you are already planning your next visit. We look forward to welcoming you back next year and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from Excellence Group.