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Desk for working – Foto de Sheraton Frankfurt Airport Hotel & Conference Center, Frankfurt

Foto de : Desk for working

Da avaliação : Very good, some points for improvement de Sheraton Frankfurt Airport Hotel & Conference Center
Desk for working
Part of lobby
Exterior and a room interior
Very convenient
Comfortable compensation for a flight delay
Einziger Punktabzug, die schlechte Erreichbarkeit
Check-in— / — / —
Check-out— / — / —
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ThomasEMM escreveu uma avaliação a out de 2018
Amersfoort, Países Baixos3 337 contributos257 votos úteis
This hotel probably is over 35 years old, it's a good thing it doesn't show (hotel seems up to date, although you can see in some ways the construction is made that it has a long history). In any case, rooms are nicely done and I do not have the impression the room I stayed in
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Data da estadia: outubro de 2018
Resposta de Mr_Ralf_Stresing, Manager em Sheraton Frankfurt Airport Hotel & Conference Center
Respondeu a 28/11/2018
Dear ThomasEMM, Thank you very much for choosing to stay with us and for taking the time to share your feedback. I am happy to read that you enjoyed your visit but would like to apologize for the inconveniences you came across. While we always want to respond to our guests´ individual wishes and requests, we also focus on keeping waiting times to a minimum. I am very sorry that the waiting time upon check-in was longer than expected. However, please also note that we have a separate check-in and check-out service for guests staying in our Club rooms. You will find it on the 9th floor, right next to the Club Lounge. Our Club Lounge is very popular among our guests and I am happy that you enjoyed it as well. Moreover, we will shortly start renovations and the bathrooms will be modernized too. Therefore, I hope that you will choose to stay with us again and that you will like the outcome. Last but not least, I apologize for the struggle finding a parking spot. Our hotel parking is indeed limited but the airport parking is very close by and offers countless spots too that can be used in case our own parking is busy. Again, thank you very much for your visit. We hope that you had safe travels and that we can welcome you back soon. We will do our utmost to fully convince you upon your next visit. Best regards, Ralf Stresing General Manager
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