There were six of us (4 rooms) that stayed between 1 week to 10 days due a medical emergency in our family. Let me just say how friendly the entire staff was, from the front desk (especially Shawn), bartenders, breakfast servers, housekeeping, maintenance, security. Everyone was so accommodating and asked how our family member was doing. Always took time to come over and chat, say good morning, wished us well, etc greeting us with a smile on their face. Rooms were great, comfy and clean. Thank you for everything you did for our family during our difficult stay. I would recommend your hotel to anyone who needs to travel back and fourth from Tri Star Centennial Hospital!
It is brand new and I like the decor. The staff was friendly and courteous. There is ample underground parking. The location is away from the hustle and bustle of downtown, which we prefer. Best of all, there is a bar!
The location was great to get to all the spots you want to go in Nashville, but just a bit off the beaten path so that the price can’t be beat by comparable hotels. We saved over $50 per night compared to similar hotels. Service was great and staff friendly. Hotel was in great shape and super clean.
I stayed there for 4 days for my son's baseball tournament. The hotel is beautiful, new and spacious. I stayed from Thursday-Monday and was not offered housekeeping service once. I called and was told that it is not offered on weekends. Not sure why my room wasn't cleaned Friday though. I had to keep making trips to the desk for towels and even toilet paper, and also had to dump all my garbage cans in the lobby garbage because they were overflowing. The staff was relatively nice but always a line at the desk. I was in the fitness room about noon on Friday and a staff member was in there vacuuming the whole time i was in there, which could have waited. Shout out to Lexi - the bartender. She was the nicest person, made wonderful drinks, was accommodating - staying open later because there were people there who weren't done, etc. The room was clean however the floor/bottom on the shower looked like it was never cleaned. The location was perfect, close to everything. The parking is expensive but there are other options for parking if you look around. Overall a nice hotel that I will stay at again but think there could be a few improvements.…
The hallways were so beautiful, felt brand new, smelled brand new and were quiet. The room was so spacious! The kitchen had full fridge, all the glasses, plates, etc that you'd need, microwave, toaster, lots of cabinet space, two stools at the counter to eat, a nice sitting area with tv and sofa and very roomy!! There were four of us in this room and it was plenty of room. The bedroom had two double beds. Lots of extra pillows. Spacious sink area and bathroom too! Laundry is free to do if you are there for a baseball tourney like we were.
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