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Zoëtry Curaçao Resort & Spa

96 avaliações
N.º 8 de 10 resorts em Willemstad
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Piscadera Bay Z/n, Willemstad 2133 Curaçau
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CKDau escreveu uma avaliação a 4/02
1 contributo4 votos úteis
Wonderful staff, amenities, not quite perfect
The staff was amazing. Attentive, friendly, helpful. They went out of their way to make our birthday celebration memorable. The room wasn't cleaned one day out of 6, and turn down was missed once as well. In today's world, that is a win. The room is a bit outdated, and was musty at first when you walked in. Not unheard of in that climate. Location was really nice. The private beach across the street was key to changing the pace/location. Downtown was 10 min cab ride. Food was good, no complaints. We spent a couple of meals at the Dreams across the street (meh) and in downtown (very good). Do the rooms need updating? Yes. Is it across the street from beach (vs being on one)? Yes. The staff make up for any shortcomings.
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Data da estadia: janeiro de 2023
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Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
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Resposta de Vonetta Wijngaarde, Marketing em Zoëtry Curaçao Resort & Spa
Respondeu há 2 dias
Dear CKDau, Thank you for taking the time to share with us a 4 star review, we highly appreciate the confidence you have deposited in choosing Zoetry Curaçao Resort & Spa to spend your getaway; your first-hand experience really helps other travelers. The satisfaction of our guest is always our top priority. We welcome thousands of travelers a year and always strive to offer the best practices and the highest quality protocols to provide a memorable experience for each guest. We are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations; we are proud to have professional, hardworking and service oriented team members who take their job extremely seriously and truly love what they do. That said, please trust our team members will be recognized, cheered for the outstanding service and your message is a source of motivation to continue working in this way. It has been our pleasure to attend you at Zoëtry Curaçao Resort & Spa, we hope to welcome you back to your home away from home, where to serve you: Is our pleasure! Kind regards, Bras da Silva Lucas. Assistant social media coordinator & eConcierge.
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Esta resposta é a opinião subjetiva do representante da gerência e não da Tripadvisor LLC.
Schatzi1960 escreveu uma avaliação a 01/2023
Westminster, Maryland28 contributos54 votos úteis
What a disaster !
Simply put, it's horrible. Don't go there. Rude, slow service and terrible food can't begin to describe how truly bad this resort is. I've been to over 25 all inclusives including three Zoetry's and this is no where near a Zoetry. I just have to laugh when I read the five star reviews. Shame on Hyatt for trying to pass this off as a five star. One star was generous !
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Data da estadia: dezembro de 2022
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Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
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Resposta de Vonetta Wijngaarde, Marketing em Zoëtry Curaçao Resort & Spa
Respondeu há 5 dias
Dear Schatzil960, Thank you for taking the time to share feedback of your recent visit on Trip Advisor. We sincerely apologize for the disappointing experience you outlined on your review. Please know we take pride in providing exceptional customer service and facilities for our guests and learning that your overall visit did not meet your expectations is truly disappointing. We would be most grateful for the opportunity to personally speak to you about these concerns. Please contact us through email at econcierge.drcur@dreamsresorts.com. We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels. We are working on a daily basis to exceed our guest's expectations and hope to have the opportunity to host you again in the near future to offer you a remarkable stay. Best regards, Bras da Silva Lucas. Assistant social media coordinator & eConcierge.
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Esta resposta é a opinião subjetiva do representante da gerência e não da Tripadvisor LLC.
Dee12345_11 escreveu uma avaliação a 01/2023
Vaughan, Canadá32 contributos99 votos úteis
Total Lack of Leadership
If you have come from the Zoetry's in Mexico -there is no comparison. What is missing here is the supervision. We saw lots of managers, none of which actually spoke to any guests to enquire as to our stay. It's like they avoided us at all costs. The staff need training. NATALIE and LATOYA by the pool are the best. So is the young man chef. No one wears name tags for some reason so I can't tell you who is who. The other staff are always on their phone or chatting with eachother. We saw a couple wait 10 minutes for a spoon after their soup was delivered. DREAMS - dont bother. Food and Beverage are not the same and its chaos everywhere. Casino is a petri dish yuck. Go get a massage and facial there, the prices at Zoetry are ridiculous. Especially for us Canadians who have to convert. Food is repetitive yes. Again - the managers that are there, including the miserable supervisor in the short black skirt and red golf shirt with the braces and glasses - please be friendly and acknowledge and speak to your guests. And source some herbal teas! And some Lysol wipes in the gym. Lot of work needed here to be up to par as the other Zoetry's. But overall a good trip. Numbers were way down - 20 people when we were there, all likely due to the reviews here. They are giving out last minute deals for two weeks - we met two couples who paid less for 2 weeks than I paid for one.…
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Data da estadia: janeiro de 2023
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Resposta de Vonetta Wijngaarde, Marketing em Zoëtry Curaçao Resort & Spa
Respondeu há 2 semanas
Dear Deepa, On behalf of all team members and administration of Zoëtry Curaçao Resort & Spa, we feel very happy to be a part of your life-lasting memories. We thank you for taking the time to leave your review regarding your visit with us. We are very much concerned by the experience of our guests; it helps us to evaluate our service and to take the necessary actions to improve it, as our mission is to aim for excellence. We would like to offer our sincerest apologies for the areas where we did not meet your expectations. We never like to hear that our guests have encountered inconveniences during their stay. You can be sure that we have taken note of these aspects you mentioned that made your stay less than perfect. On the other hand, we are delighted to know that you had an enjoyable stay with us during your getaway to Zoëtry Curaçao Resort & Spa. I am sure this review will be very helpful to our future guests. It has been our pleasure to attend you in Zoëtry Curaçao Resort & Spa. We sincerely hope to have the opportunity to welcome you back to your home away from home! Kind regards, Bras da Silva Lucas. Assistant social media coordinator & eConcierge.
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Esta resposta é a opinião subjetiva do representante da gerência e não da Tripadvisor LLC.
bbolger1996 escreveu uma avaliação a 01/2023
Londres, Reino Unido1 contributo4 votos úteis
Zoetry Curacao in December 2022
My wife and I went there the week before Christmas. The resort is very quaint and very quiet. Probably around 60 rooms and only 2 restaurants. The main restaurant, Bloom was right sized for the resort. Everything is made to order, so don't expect a buffet style 10 minute dinner. The steaks were done perfectly (and surprisingly good quality). As expected for the region, the seafood was very fresh and very good. The Oxtail soup was my favourite appetizer! Breakfast at the same restaurant was always made to order and very fresh. The only complaint would be the lack of variety (both breakfast and dinner). The menu was very much the same every day. The staff there were amazing. They accommodated special requests very well and if they didn't have what you were looking for, Oscar always found a way to get it! He was everywhere at the resort and didn't stop trying to make everyone's stay better. His wine tasting session was a big surprise. He was extremely knowledgeable and taught me some things I didn't know that I didn't know. Sharianne at the restaurant always put a smile on my face! Tiko and the staff in the kitchen did not disappoint. As I mentioned, the food was always fresh and cooked exactly as requested. They even remembered special requests from previous days and added them to your meal when appropriate! The poolside restaurant was also very good. A standout was the coconut shrimp, but the jerk chicken was different but very tasty The poolside bar was great. Good quality TVs so we could watch the world cup final! A note here, someone mentioned that it would be great if they had some munchies (chips, nachos, nuts, etc) and ten minutes later Oscar (again) came back with a few huge servings of loaded nachos for the bar (this is nowhere on the menus, so I don't know how he got it so fast). Latoya was the bartender for most of the week. Her personality was matched by her drink quality. She was great!! The resort property was very well maintained, quite modern and very tropical, palms, flowering trees and bushes everywhere! The rooms were the largest resort rooms I've ever seen. They were modern, immaculate and quite comfortable. (there is a 65" TV in each room:-)). I personally found the bed too soft, but I can't complain there. I like a very hard bed. A couple of negatives now. The pool skimmers didn't seem to work very well. There were always a lot of tree droppings and dead bugs around the edges. The beach was a golf cart ride away across the street at Dreams, which is much livelier and much larger, with many more restaurants that we also had access to. The Dreams beach was small and crowded, but Zoetry has it's own private beach to the left. This will be very nice once it's completed. For now, it has a small bar with BBQ lunch. Very quiet but a nice break from the pool. The checkin/checkout process was very easy and quick. Every resort should make it this easy! All in all, I would recommend this place to anyone looking for a nice quiet resort where you can relax and get to know the staff and get to be known by the staff. We would happily come back!…
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Data da estadia: dezembro de 2022
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Tipo de viagem: Viajei como casal
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
2 votos úteis
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Resposta de Vonetta Wijngaarde, Marketing em Zoëtry Curaçao Resort & Spa
Respondeu há 4 semanas
Dear Bbolger1996, Thank you for taking the time to share with us a 5 star review, we highly appreciate the confidence you have deposited in choosing Zoëtry Curaçao Resort & Spa to spend your getaway; your first-hand experience really helps other travelers. We are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations; we are proud to have professional, hardworking and service oriented team members who take their job extremely seriously and truly love what they do. That said, please trust the staff members you have mention will be recognized and cheered for the outstanding service. Furthermore, please know that we've informed our department heads of your feedbacks. We look forward to welcome you back in a near future and provide you another incredible experience. Kind Regards, Bras da Silva Lucas. Assistant social media coordinator & eConcierge.
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Esta resposta é a opinião subjetiva do representante da gerência e não da Tripadvisor LLC.
FarAway06285152816 escreveu uma avaliação a 01/2023
Baltimore, Maryland2 votos úteis
Ruining the Zoetry Brand
This trip was a disappointment. We have stayed in several hotels in this chain previously, and we were looking forward to at least the same quality as those. Unfortunately, this Zoetry did not meet expectations. Although the staff was friendly and accommodating, the facilities and food left much to be desired. First, the pool cushions were disgusting. Stained and faded. Clearly very old. Second, the menu never changed. We paid extra for a private dinner. Generally these dinners are held on a pavilion at the beach. Instead we dined in the wine cellar, which was a brightly lit room in a "fishbowl" where anyone in the lobby could look down and see us. The menu was the same as the menu in the restaurant. We ate at Dreams several times. The quality of the food and the variety was much better, especially considering that Dreams is considered one of the "cheaper hotels" in the chain. The restaurant at Zoetry looked like a neighborhood coffee shop. Cheap plastic placemats, even at dinner. All in all, this hotel needs to up their game because right now as they are a discredit to the Zoetry brand. If this was the first AMR (Hyatt) Hotel I had stayed at, I would NEVER choose to go to another one. …
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Data da estadia: dezembro de 2022
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Tipo de viagem: Viajei como casal
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
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Resposta de Vonetta Wijngaarde, Marketing em Zoëtry Curaçao Resort & Spa
Respondeu há 5 semanas
Dear FarAway06285152816, Thank you for staying with us at Zoëtry Resort & Spa, Curacao and for sharing your experience. I'm sorry to see that we didn't meet your expectation regarding our facilities and food which dampened your stay with us. At Zoetry Resort & Spa, Curacao, we strive to provide the finest facilities to our guests, and I regret this was not reflected in your stay. Allow me to thank you for your gracious comments towards out team members. We will be sure to share your recognition with our team. We would welcome the opportunity to speak with you further regarding your experience. Please feel free to reach out to us via email at econcierge.drcur@dreamsresorts.com. Thank you again for your feedback, which is always appreciated. We hope to be able to welcome you back to our beautiful property. Kind regards, Bras da Silva Lucas. Assistant social media coordinator & eConcierge.
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Esta resposta é a opinião subjetiva do representante da gerência e não da Tripadvisor LLC.
Anterior
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INTERVALO DE PREÇOS
494 US$ - 752 US$ (Baseado nas tarifas médias para um quarto normal)
LOCALIZAÇÃO
CaraíbasCuraçauWillemstad
NÚMERO DE QUARTOS
72
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ZOËTRY CURAÇAO RESORT & SPA (WILLEMSTAD, CURAÇAU): 253 fotos, comparação de preços e avaliações - Tripadvisor

Perguntas frequentes sobre o Zoëtry Curaçao Resort & Spa
Que atrações populares estão próximas do Zoëtry Curaçao Resort & Spa?
As atrações nas proximidades incluem Curacao Poker (0,3 km).
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Quais são os restaurantes próximos do Zoëtry Curaçao Resort & Spa?
Os restaurantes com boa localização são De Visserij, Tomatoes, Pizza at the Beach e Pirate Bay Beach Club & Restaurant.
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Existem locais históricos próximos do Zoëtry Curaçao Resort & Spa?
Muitos viajantes gostam de visitar Fort Nassau (4,2 km), Fort Amsterdam (3,7 km) e Landhuis Papaya (7,2 km).
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