Hello,
Thank you for sharing your feedback. We truly appreciate your understanding, as the unpredictable weather in Iceland can sometimes limit visibility, particularly during snowfall which can transform our usually spectacular views into a blanket of white.
We're also sorry to hear that our guide did not resonate with your expectations this time. While many guests have shared positive reviews about this guide, we recognize that everyone's preferences differ, and it seems their style might not have been the best match for you.
Your experience gives us valuable insight into where we can improve to ensure every guest has a memorable time, regardless of external conditions. We hope to have another opportunity to host you, perhaps under clearer skies, for a true Sleipnir Tours experience.
We are also ready to offer you partial refund. Send us email at info@sleipnirtours.is
Warm regards,
Kamil Jan - Marketing Manager
