America's Best Car Rental

America's Best Car Rental - Miami Springs

America's Best Car Rental - Miami Springs
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1.0
1,0 de 5 bolhas2 avaliações
Excelente
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Muito bom
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2

Julie S
1 contributo
1,0 de 5 bolhas
mar. de 2024 • Família
We have been to Cabo San Lucas several times and were excited that the miles we have saved up over the years through American Airlines were enough to get us a free car rental for our week of travel.

The rental car company that was selected through the airline miles redemption site was America Car Rental in San Jose Del Cabo.

There are many parts to this review, but first let's start with the positive, the car. It was a brand new Volkswagon, clean and tidy and exactly what we had ordered. When we got to the airport we had no trouble getting a shuttle to rental place and the driver was very pleasant.

Then, the nasty armpit of a car rental agency began. We were told that in order to drive the rental we would need to purchase extra insurance. To the sum of anywhere between 350 and 1500.00 I then advised that we have our own auto insurance and it wouldn't be necessary. The lady asked who covers our insurance in the States (Progressive) and she then lied and said Progressive does not cover rental's in Mexico. I confirmed with Progressive and that is an outright lie.

The lady then showed us a list of the insurance coverage's with "Optional" next to each one of them. We denied the insurance.

After denying the insurance we were advised that we would need to put down a credit card hold of 4000.00 US dollars!! Are you kidding me?? Who has ever put down that amount to hold anything? We were lucky we had that amount available and still had more to spend on our vacation. Then we were told that it was our fault, we shouldn't have booked through a 3rd party and that we didn't read the contract.

There were literally 5 people coming at us all at the same time and treating us so rudely that I had to leave the room before I totally lost my cool. Thank goodness my husband remained calm to get through signing the contract, etc.

We then went out to the car and the lady proceeded to take a video of every single part of the car. And I mean every single part. Inside, outside, underneath, on top, windows, carpets, engine, trunk. You name it.

The people were beyond rude.
The security deposit was beyond any reasonable limit.
And the car. We were so afraid to drive it, as they were holding 4000.00 dollars of our money, that we literally went 10 miles down the road and parked it at our Resort parking for the entire week and drove it back upon departure.

Never, never, never rent from these people. It will be such a frustrating experience and like us, we lost our miles used for the rental and didn't even use the car :(
Escrita a 25 de março de 2024
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

M. C.Canuck
32 contributos
1,0 de 5 bolhas
nov. de 2023 • Família
Tried to rent a car from AMERICA CAR RENTAL as recommended though PRICELINE. Internet fraud. Once they have your information and you enter to rent the car the information changes and so do the prices. I was charged over $1200 to rent a car for 3 days. I sent 10 hours on the phone with credit card company and received billing for two months for a car that I never drove. It became so bad I had to cancel the Capital One credit card. The credit card has over $500 in unaccounted debt that I had to pay for and that is now in one of several fraud investigations. This left us in a bad place as we still had plenty of holiday left. Avoid this company and Priceline also.
Escrita a 2 de fevereiro de 2024
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
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America's Best Car Rental - O que saber antes de ir (ATUALIZADO Julho 2024)

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