Hi Julia,
Our deepest apologies for the disappointing experience you had during your recent cruise with us. Your feedback is extremely valuable to us as it helps us identify areas for improvement, and we take your concerns seriously. It is clear that we fell short of meeting your expectations in several aspects of your experience, and for that, I am truly sorry.
I am deeply sorry to hear that you found our presentation poorly delivered and lacking in knowledge. We strive to provide informative and engaging presentations to enhance your experience, and it's clear that we fell short on this occasion. I understand your frustration with phrases like "nothing to say here" and "I'm not sure how to say this." Such instances are inexcusable, and I assure you that we are taking immediate steps to address this issue.
I'm pleased to hear that you enjoyed the cheese and wine we offered during the tour. We aim to provide quality refreshments to our guests, and I'm glad this aspect of your experience met your expectations.
As a gesture of our commitment to your satisfaction, I'd like to offer you a full refund for your tickets. We want to make things right and provide the experience we promised. If you are interested please send an email to customersupport@flagshipamsterdam.com!
Once again, I apologize for the inconveniences you've faced, and I thank you for taking the time to share your thoughts with us. We hope to have the opportunity to rectify this situation.
Warm regards,
Jessie - Front Office Management, Flagship Amsterdam