Leonardo's Leather Works - Florença
Leonardo's Leather Works - Florença
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Bairro: Centro histórico de Florença
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4.0
43 avaliações
Excelente
23
Muito bom
10
Razoável
4
Fraco
3
Péssimo
3
@summer788
Sammamish, WA2 contributos
jun. de 2023 • A sós
I tried on a jacket and fell in love with it during a tour. I came back again after an hour and found that there’s a glue stain on the sleeve. The older guy helped me remove the stain with a leather cloth but it also rubbed off the red stain with glue smeared. So he advices me to get to the counter and see if they can remove it and get me a discount. As I was waiting for assistance at the checkout counter, a guy came running and asked to see my receipt. It didn’t dawn on me that he think I’m stealing it. My mind just want to get this jacket and the help to remove the stain. Anyway, finally I got helped but was told this stain is normal… I know what normal is. The jacket is stained with red some lighter and some darker. I totally get it. So on the bleached area where it was rubbed off he wants me to think that is normal. IT IS NOT! Somehow they worked on it and get it stain red again while I was using the restroom. I probably shouldn’t have bought it with all the attitude they shown me. The woman cashier never say a word to me but just stare with disapproval. The older cashier talked to me like I’m a retard because I asked for a 10% tour discount. He then asked me so many questions. He asked me which tour I’m with, who’s your guide? When I told him I was with Exxxx, he did not believe me and said I could have spotted those tour buses on the street and use it to get discount. And after much questions and answer, he finally agreed to give me a 10% off. The worker in there are some suspicious lot. He then explains how I will get a tax return. Talking as if I’ve never heard English spoken before. I did as he told me to do, to go to custom kiosk to let them scan the receipt before my departure and I should get my tax back instantly. I still don’t see it in my statement. If I could undo it I will not buy it no matter how much I liked the jacket. I should have done a thorough check before buying it. I’m not sure the button was off when I tried it on, it seemed fine. Now it makes me wonder if it was sabotaged by the sales person or just a poor workmanship. I found the button on the shoulder pad came off, loose! I would have gone back to the shop for repair if I was still in Florence. I was 3 hours away with the tour and flew back day after. Yes I felt regret of buying from a shop where they don’t respect you as a person. My advise is to buy it back home in the USA. With that price and return policy, I will buy it locally from now on.
Escrita a 10 de junho de 2023
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
jon p
1 contributo
out. de 2019
Total rip off artists... told me they would adjust sleeves on leather jacket... when I came to pick up jacket, nothing was done. They shrugged their shoulders as if they didnt understand. (they understood perfectly during the sale) I asked for a simple refund and they would not give it.... TERRIBLE customer service!!!
Escrita a 16 de dezembro de 2019
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
I'm really sorry we answer only now but we've been after Covid 19 effects, I'm afraid we're not the shop where you've been for 2 reasons:
- I've checked with everybody in the shop and there's no memory of anything like this.
- If it ever happened something similar we'd have offered a compensation, this is our policy.
Unfortunately is already happened in the past that we've been confused with other much smaller leather stores
recently born around us with similar names.
In any case we're sorry for the impression of our city, we're not like that.
Escrita a 5 de março de 2021
Esta resposta é a opinião subjetiva do representante da gerência e não da Tripadvisor LLC.
Holz64
Dunedin, Nova Zelândia536 contributos
ago. de 2019 • Amigos
We were meant to be getting a demonstration but we could barely understand our guide, it would have been better if they chucked on a PowerPoint or something for us to watch. The shop itself was pretty cool tho and the leather products were beautiful
Escrita a 2 de setembro de 2019
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
michal s
Hallandale, Flórida85 contributos
jul. de 2019
good quality but, prices to high. One of the sales person did give me some highlights how to look at real Leather. It is a good shop.
Escrita a 12 de agosto de 2019
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Jayess94
2 contributos
mai. de 2019 • Casais
My fiancé and i went here to look at leather jackets. They told him one was nearly six hundred euro. Immediately we said that was too expensive and told him our budget. They then took us across the street to the rest of their store which he tried on a jacket and the man again remarked how the price tag said 579 euro. Again i said that’s too expensive and he said “you can get out then” “goodbye get lost”. I think there was some confusion as he may have been willing to sell us this jacket at our budget price when the ORIGINAL price was 579. However this wasn’t clear which was why i remarked that it was too much when he read “579”. Regardless, they were incredibly rude and if he was unwilling to go lower he should have just said so instead of essentially kicking us out. Horrible experience, i was willing to buy a jacket for my fiancé and then a second for myself but after the way they reacted to our confusion i will buy elsewhere.
Escrita a 21 de maio de 2019
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
MobileSkier
Mobile, AL77 contributos
jun. de 2018
This was a very interesting stop and we were privileged to see and hear a demonstration on how real leather is different from fake leather. It was not real clean, but they have some beautiful items that are unmatched.
Escrita a 28 de janeiro de 2019
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
My Abstract Adventures
Boston, MA88 contributos
jul. de 2018 • Amigos
This place is great! They do leather demonstrations (that include how to tell if something is fake leather)... and their customer service is fantastic - very friendly and bilingual. All of the leather goods are high-quality and many you can have customized with gold initials imprinted right in front of you (on wallets, belts, etc.)... They also have a jewelry department which is of equally high quality. There is a very unique ring sold there as well, which I bought. It is four rings put together in a puzzle - the story that goes with it is that a Turkish king gave one to each of his wives to see if they were faithful and one wife took hers off and could not put it back together, so his test worked (don't worry... they have a video online and give you instructions on how to put it back together).
Escrita a 25 de novembro de 2018
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Kate W
35 contributos
out. de 2018 • Amigos
If you’re looking to buy leather or jewelry, you MUST visit Leonardo’s. I went there with my contiki group in October 2014, and when I had a chance to return to Florence this year, Leonardo’s was on my list of places to revisit. I love their unique puzzle rings (I now own three) and get compliments on them all the time! You can tell instantly that they are carefully handmade and one of a kind. Their leather is beautiful as well! The shop smells amazing. Unlike the street markets, you don’t have to worry about buying fake merchandise. The staff is extremely helpful and kind. They go above and beyond with their customers. It’s a great experience to shop there, and a great memory to look back on when you return from your travels.
Escrita a 23 de outubro de 2018
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Peter B
21 contributos
jun. de 2018 • De negócios
This is generally a great place for tour groups to visit but don’t let that put you off. Good value items and they actually care that you are happy.
Escrita a 4 de outubro de 2018
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Liizii K
Craigieburn, Austrália148 contributos
ago. de 2018 • Amigos
Our group had a tour and demonstration at Leonardo’s Leather Works and found it quite informative. The tour itself was short, but we learned how to distinguish between real and fake leather and no, you cannot tell from the smell! The factory also offered a shop that you could purchase various leather goods and get some initials stamped or burned into the leather for free. Worth a peek in if you have some spare time.
Escrita a 12 de setembro de 2018
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
tmol329
Danville, IN
My son bought a wallet in Firenze about 4 years ago and it was stolen. How can I order another one?
fran962017
Calgary, Canadá3 contributos
Hi there,
I bought 2 jackets from you but one of them is a bit loose, do you do alteration to fit well. How long does it take for alteration? I will be in Florence for 2 days.
Fran
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