Underwater Expeditions

Underwater Expeditions, Playa del Carmen

Underwater Expeditions - Playa del Carmen

Underwater Expeditions - Playa del Carmen
4.5
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4.5
18 avaliações
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14
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3
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1

Jschafer90
Londres, UK8 contributos
Incredible shark diving and cenote dives
jan de 2016 • Amigos
Spent several days diving in cenotes, which was a unique experience. The shark feeding (while a bit pricey) was definitely a highlight and an incredible experience that is not to be missed! Friendly staff.
Escrita a 27 de setembro de 2016
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da TripAdvisor LLC.

Jason T
Chicago, IL2 contributos
Extremely disappointing customer service!!
ago de 2016 • Amigos
Extremely poor and dishonest business practices!!
So I've been to Playa del Carmen about 50 times and I dive every time. I typically book my dives with Dive Playa on 10th just off 5th. Once again I booked through them and was pleased with my interaction leading up to the dive.
That's where everything went wrong. They set us up to go on the Whale Shark dive with a company called Underwater Expeditions who picked us up a few blocks from our condo and took us to the dive site. The people were friendly although extremely unorganized. We were loaded on to one boat, taken off the boat, put on a new boat, and didn't see the people we went with until we ended up back after the dive. It definitely wasn't run in the professional manner I have become accustom to with Dive Playa. The worst part of my interaction with this company is trying to retrieve the pictures I ordered the day we dove. I've sent numerous emails to the company trying to get my pictures and I continually get a response from Aundria with excuse after excuse! "I'm sorry this isn't how we typically handle our customers, I'll get your pictures to you this week" "I'm in Spain, next week I promise" and finally no response.. I would never recommend this company to anyone visiting Playa to dive!!!! Extremely poor and dishonest business practices!
Escrita a 2 de setembro de 2016
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da TripAdvisor LLC.

Luis Miguel
Cidade do México, México25 contributos
Muy buena la atención y el servicio
jul de 2016 • Família
UWE es una empresa dedicada y responsable, muy bien organizada. La experiencia no hubiera sido la misma sin ellos. Agradezco a Luis Fernando por las atenciones recibidas.
Escrita a 14 de julho de 2016
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da TripAdvisor LLC.

Mike G
1 contributo
address payment plans first
jul de 2016
Overall I had a great experience. My guide was Andrea, a free lance employee who I met as a guide and left as a friend. I can't say enough about my time over the week under her expertise. 12 dives in 5 days, 7 Cenotes and an ocean night dive. Her enthusiasm was clear. Only stopped at the shop to take care of our payment. This was the only hiccup.. They didn't take credit cards. Cash and PayPal were the preferred methods. It worked out, but was a great inconvenience that is having residual effects on my personal accounts.
Escrita a 6 de julho de 2016
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da TripAdvisor LLC.

iloveitalysanjose
Aptos, Califórnia66 contributos
Second time using them! Amazing and knowledgable
out de 2015 • Amigos
On a girls trip we decided we wanted to do a tour. I used this tour company almost a year ago and reach back out to Luis again. We went to the Cenotes, dos ojos, and did some snorkeling with Victor who I had used before. He is very experienced with over 20 years diving. The marine history is so interesting and he took great care of us, including taking us to a great lunch location afterward. I highly recommend them! The second time was just as good, if not better!
Escrita a 17 de outubro de 2015
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da TripAdvisor LLC.

Rheingold52
Düsseldorf, Alemanha292 contributos
1.Wahl für Cenoten
jul de 2015 • Amigos
Mein Cenoten-Tauchen habe ich mit UnderWaterExpeditions unternommen. Der Chef Luis (genannt "Pichicuas") hatte Alles bestens organisiert: vor allem frühe Abfahrt, um die Tauchgänge (besonders bei DOS OCHOS) vor dem allgemeinen Ansturm von Schnorchlern und Tauchern zu absolvieren. Erstklassiges briefing bezüglich der Besonderheiten beim Cenoten-Tauchen. Am ersten Tag war ich alleine mit Guide unterwegs, an den anderen Tagen in kleinster Gruppe von 2-3 Tauchern. Herrliche, atemberaubende Eindrücke von der UW-Höhlenwelt. UnderWaterExpditions kann ich uneingeschränkt empfehlen.
Escrita a 25 de julho de 2015
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da TripAdvisor LLC.

cotto19
Michigan32 contributos
A good tour for beginners
jun de 2015 • Casais
We snorkeled at Akumal Beach with a group of 10. We saw a number of sea turtles and some reef fish. They have you stay with your guide which is good if you are new to it. We have snorkeled on our own dozens and dozens of times, so we were hoping for more on our own to enjoy the reef and turtles. If I were to do it again, I would take a taxi to the Akumal Dive Shop and do it on our own. The resort staff estimated a $50 round trip fare. We paid 3 times that to go on the tour. However, part of the tour was an hour at a private cenotes. The under ground river cave system was very cool.
Escrita a 7 de junho de 2015
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da TripAdvisor LLC.

Juan G. Z
34 contributos
Amazing dive un Cenote Dos Ojos
Great instructors and well organized with well maintained equipment. Besides that, everyone involved creates a nice vibe and Luis and Victor make sure you'll have a good time during The a very Safe dive. Amazing dive un cenote dos ojos. Would Totally dive with them again (looking foward to do whale shark diving)
Escrita a 29 de março de 2015
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da TripAdvisor LLC.

TanyaandBurkhard
Minneapolis, MN17 contributos
Scuba in Cuzumel
jan de 2015 • Casais
There are tons of Scuba businesses and this one is a well run and safe one to go with.
The majority of the scuba shows take the ferry to Cozumel and have a separate boot there (Try Tank-Ha to go direct - only for frequent divers).
We got a free separate refresher at the hotel from the instructor, as we have not been diving for 10+ years.
The team on the boat was friendly and got everything done, what you need to get done (but you need to adjust your expectations - This is Mexico, not the US). The fins were not a perfect fit, the wet-suits were worn. - But the BCDs were in good shape and they checked everybody's setup before going into the water.
Escrita a 20 de janeiro de 2015
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da TripAdvisor LLC.

iloveitalysanjose
Aptos, Califórnia66 contributos
Amazing dives outstanding customer service and knowledge!
We did two dives both the Cenotes and Reef/Bullsharks. All were amazing! Luis is very knowledgable and takes great care of each and every one of you. Both of these dives were well worth the experience and he was attentive to our questions and needs. He ensured all of us had a great experience. Luis gave us personal attention and I cannot say enough about his experience and knowledge which made the entire experience so positive for us. I highly recommend Luis and his team!
Escrita a 31 de dezembro de 2014
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da TripAdvisor LLC.

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