Thank you for your review. We are very sorry for your experience being left behind at the mid tour restroom break. As you probably know, as soon as we received your complaint, we kindly issued you a full refund. Additionally, I offered to send you a complimentary copy of our best selling book, 'New Orleans Ghosts, Voodoo & Vampires.' Apparently, you still felt the need to leave this type of review on TripAdvisor. So please allow me to address your other complaints. The fact that your tour guide was not born in New Orleans is of absolutely no consequence. All tour guides are licensed by the City of New Orleans and must pass a complex test on the city's history, in addition to passing drug tests and a background records check. For your information, the MAYOR of New Orleans isn't even from here. She is from Compton, California. While your complaint of being left behind at the mid tour break is valid, your other issues are irrelevant and unnecessarily bitter.

Thank you for review. While this situation (with your kids) certainly could have been handled better by our tour guide, I can assure you that neither he or ANY of our tour guides are 'on drugs'. From what I understand, your kids were very unruly and disruptive. It is very difficult for any tour guide to give a 2 hour tour presentation when dealing with kids who are unsupervised or out of control. We normally receive nothing but positive reviews on ALL of our tour guides including James. However, due to the nature of your complaint, I am happy to issue you a full refund. You may contact me directly or by phone or e mail. Additionally, since you did not receive the tour you paid for, if you provide me with a mailing address, I will send you a complimentary copy of our best selling book, 'New Orleans Ghosts, Voodoo, & Vampires'.

Thank you for review. I have already responded to another member of your party regarding this situation. While this situation could certainly have been handled better by your tour guide, it is very difficult for ANY tour guide to conduct a 2 hour tour presentation when there are unruly, unsupervised children on the tour. I am sorry that you had an unpleasant experience and as you know, we have already communicated with you privately and have issued you a refund for the tour. Additionally I am more than happy to send you a complimentary copy of our best selling book, 'New Orleans Ghosts, Voodoo, & Vampires'. Simply contact me with a mailing address. We always want (and expect) everyone to leave our tours having had a great experience. And if that doesn't happen, we haven't done our job. Again, thank you for your comments.

Thank you for your review!