Dear client, Aguja is Icodub in local language :D I am sorry you weren ot able to enjoy your trip. Yesterday was one of the busiest days in the year in SAn blas islands, since all country is in Carnivals, and that can get very very crowded. We are aware some clients will not be happy with this, but still is an awesome place to go if you only have one chance to go. I recommend you to come in another date and you will have a great time! Abou the language, san blas is an indigenous zone and most of them speak only spanish, we have a English guide for the tour to visit other islands, and he is also local so he doest talk very fluent, but this is part of the adventure, and meet a new culture. We are providing english classes to they can reach a great level someday, but its not like they were 3-5 yo, it takes time. We support the all the local families we work with, and we are very proud on how they have developed in the last years.. we understand if san blas is not a destination for everyone, but people who like to inmerse in a new culture. Thanks!