I agree... please make sure you read our tour description fully and correctly !!  If you are looking for a package all-inclusive tour, with fixed program and structure, then this won't be for you. If you're looking for something more 'authentic' and non-touristy, whereby we are discovering local life as it REALLY is...unstaged.. behind the scenes..then this is for you.  We have an outline itinerary which we follow, but it's kept loose, so that we can personalise each trip for each groups interests. For example, some groups are more interested in photography or trekking or handicrafts etc. and so our guides will personalise the trip along the way accordingly. Each group and each trip is unique. That's why we only offer private tours, and these are more costly than group tours. Pricing wise, we do clearly state what this trip includes and excludes. Retrieving this booking history, you requested to cancel this trip (after you had read properly the tour desctiption and price), however as it was less than 24hrs before the trip was due to commence, any cancellation would have meant no refund, so you decided to continue with the tour.  I'm sorry that our trip wasn't suited to you, but hope you still had a good time in Chiang Mai.