Lamentamos sinceramente o inconveniente de ter que cancelar esse passeio. Juntamente com as nossas desculpas, demos ao hóspede um reembolso total. Comunicamos nossa política de cancelamento durante o processo de reserva. Os cancelamentos são, obviamente, evitados a todo custo - mesmo com poucos participantes. Se houver apenas 1 participante inscrito em um passeio, sempre oferecemos uma remarcação gratuita para outra data ou outro passeio. Incluiremos uma vantagem extra, como um pacote de fotos grátis. Para também oferecer atualizações gratuitas para o cruzeiro e caminhada. Nesse caso em particular, o hóspede rejeitou todas as alternativas. Nossa porcentagem de cancelamento é extremamente baixa. 3% dos passeios (incluindo condições climáticas extremas). Menos de 0,5% das reservas (1 em 200) devido ao número insuficiente de participantes. Em geral, aconselhamos os hóspedes a ficar mais de um dia em Stavanger. É recomendável reservar um tempo extra para uma nova reserva em casos de mau tempo, atrasos nos voos etc. ENGLISH We are sincerely sorry for the inconvenience of having to cancel this tour. Along with our apologies, we gave the guest a full refund. We communicate our cancelation policy during the booking process. Cancelations are, of course, avoided at all costs - even with few participants. If there is only 1 participant signed up for a tour, we always offer a free rebook to another date or another tour, and will include an extra perk like a free photo package. For the hike only tour, we also offer free upgrades to the cruise & hike. In this particular case, the guest rejected all alternatives. Our cancelation rate is extremely low - 3% of tours overall (including extreme weather) and less than 0.5% of bookings (1 in 200) due to too few participants. In general, we advise guests to stay more than one day in Stavanger, to leave extra time for a rebook in cases of bad weather, flight delays, etc.

Dear Tiphaine, Thanks for your feedback. We are very happy to hear you liked the guide and thought the tour was well organised. Winter conditions can vary and change a lot and rapidly. This year, it took quite some time before we got significant amounts of snow. Today - January 21 - the trail is fully covered in snow and ice, which makes our assistance and equipment more useful than you may experienced with the conditions on your hike. Last winter, the snow arrived already in November. It really varies a lot from year to year. We can totally understand that a foggy day takes away a bit of the experience. We do like to believe that a skilled guide can turn a less-than-ideal day into a great experience. Of course, the choice to join a guided tour is personal. Besides safety and guidance, we try to make the guest experience as smooth and enjoyable as possible. Our guests do not have to think about any logistics, are hiking with a local and shared hidden view points with. For us, it is a great way to meet new friends from all around the world. We also love to teach our guests about the local nature, geology, culture and history. We hope to see you again in the future. Fingers crossed for better conditions! Kind regards, Johannes - owner Outdoorlife Norway