Dear MallorcaFamily, thank you for your feedback. We are sorry you were not satisfied with the tone used by the guide during the explanation provided at the Doge’s Palace. In fact, all our licensed guides are carefully selected and communication skills are of course among the selecting criteria, so we were surprised to read you found her boring. Anyway, improvement in their approach is always possibile and desired, so we will take your opinion into account and will share it with them. On the other hand, we are pleased to hear you fully enjoyed the explanation of the guide in charge with the other tour you took in St. Mark’s Basilica! Kind Regards, Sara Zanardo venetoinside.com

Dear PeteBG_12, we are deeply sorry for what happened. We have always paid great attention to selecting a motivated and professional staff since the quality of the service is a key asset for our company, as should be for any company selling tours and activities, therefore we apologize for the unhelpful attitude of the guy at the meeting point. Concerning the tour guide, we can assure you that almost all of our guides are very fond of their job and known as friendly persons... Unfortunately it might happen that, especially during the peak days of tourism flows in Venice, even the most professional guide of the world might not behave according to the usual quality standards. We have already sent your complaint to the guide asking him to pay more attention to his approach and to customers' satisfaction. Please consider that the Doge's Palace is actually one of our best selling tours and, as you can learn from a quick look at the tour's reviews of our official venetoinside.com portal, is generally appreciated by participants, also for the positive attitude of the guides. Best regards, Elisa Franzoi venetoinside.com

Dear James F, we are sorry you were not satisfied with the Doge's Palace tour, which is actually one of the most appreciated and booked tours in Venice. We regret you found the explanations boring, but please consider that a tour on the Doge's Palace obviously includes a brief introduction on Venice history, which is essential to undestand the palace itself. If you are looking for an activity more interacting and engaging, on our portal you can find many ideas, such as gametours, rowing lessons and other unusual tours to experience Venice from a different perspective! Best regards, Alessia Corso venetoinside.com