Dear Dianne, We really understand your deception regarding this cancellation, but we sent a message through Viator system to let you know the situation. Please see the message sent : Hello, We are contacting you regarding your tour tomorrow. We had a mecanic problem with one of our van and we can't do your tour tomorrow. We can propose you several alternatives : You can do instead either : A Provence countryside tour (Cannes, Grasse, Gourdon and Saint Paul de Vence) - 8 hours tour. A french Riviera Panorama (Eze, Monaco, Cannes and Antibes) - 9 hours tour. Or, we can do the same tour the following day, the 22nd. Please advise as soon as possible your choice. Best regards. C. Tour Azur We tried to call you minimum of 4 times to your hotel and the reception obviously didn't informed you. At night, when you called us our colleague try to proposed other alternatives but you didn't listen the alternatives solution she wanted to submit because you were very upset which is totally understandable. One more time, we really regret this miscommunication and we hope that you had the possibility to do another activity. Please accept our apologies and we hope that you will keep in spite of this event a good memory of you trip here in Nice. Warmest regards.