Bom dia, É com pesar que temos conhecimento da situação que você nos reportou e comentou no Tripadvisor e Google ( rúbrica opiniões ). Desde jà lamentamos profundamente o sucedido. Um incômodo, a falta de paciência passageiros são situações que as vezes podemos viver. Na verdade ficámos bastante surpreendidos já que a funcionária que você identificou nunca suscitou comentários escritos negativos, pelo contrário, a maior parte deles são bastante elogiosos. Contudo, agradecemos o seu comentário , aguardando você novamente, esperamos proporcionar da próxima vez melhores condições de acolhimento. Com os melhores cumprimentos Edouard

Dear Malc1005, We thank you for your comment and the note you gave us. Don't hesitate to come-back, we will be very pleased to help you in organizing your trip again. We hope to see you again soon. Best regards.

Dear Bob T, We thank you for your message regarding your 72h citypass you bought during your 6 days stay in Bordeaux. We are sincerely sorry to read your disappointment using it. We understand but would like to draw your attention on the different points you mentionned. For Day one, you say you paid exta charge (28€) for the open air bus tour or the citypass includes 1 Bordeaux tour of your choice (open top bus tour is option 3). Option 1 : Electric train tour (Visit the oldest districts. Commentary via headset. Subject to availability. Option 2 : Guided walking tour (Discover Bordeaux’s old town with a tour guide). Subject to availability. Option 3 : Open top bus tour (Discover the authentic Bordeaux. Commentary via headset). Subject to availability. Option 4 : Boat tour (Explore ‘The Port of the Moon’ from the river). Commentary throughout. Subject to availability. For Day 2, 1rst Sunday of each month, you say that lots of galleries were free entrance : Museums of the city are free the 1st Sunday of each month except in July and August Private ones are paid admissions that very day but lots of them are included in the citypass offer (for example : la Cité du Vin (20€), les Bassins des Lumières (13,50€). For Day 3, you say « lots of places were closed even the Tourist Office » : Please take note that the Tourist Office was open. We welcome visitors every day from 9 am to 6.30pm. Sundays and public holidays from 9.30am to 5pm The following places included in the citypass were open too : CIAP, Bassins des Lumières, Cité du Vin, Musée du Vin et du Négoce, Musée de l'Histoire Maritime (Chartrons), Porte Cailhau. Once again we are sincerely sorry about your disappointment concerning this offer and hope this experience won’t stop you from making another trip to our city. Best regards,

Dear Pauline A, We thank you for your comment we regret. We are surprised anyway because on our website are mentionned the conditions for picking up the citypass bought on line. On the FAQ section, to prepare your trip at best, you can find the following question and answer: « After buying online, where do I collect my CityPass? You can pick up your CityPass at any of the Bordeaux Tourist Office welcome desks upon presentation of the voucher (12 cours du 30 juillet or 2 place de la Bourse) ». We would like to mention the price of 1,70€ for a single transport ticket valid for one hour, our both welcome desks located repectively at 12 and 10 minutes from the train station with a direct line C or D. We sincerely hope this won't stop you from making another trip to Bordeaux. Best regards,