Experiência de nadar com cachalotes em Dominica
3
Experiência de nadar com cachalotes em Dominica
De Waitukubuli Adventure Tour Co.
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Informações
Assim que chegar, você embarcará no navio e o capitão profissional e qualificado e o guia na água começarão informando sobre os aspectos mais importantes desta experiência, incluindo os tipos de baleias que você encontrará e seus hábitos. - Orientações para observação sustentável de cachalotes, medidas de segurança no barco e procedimentos de natação. Em seguida, você partirá para o mar para o encontro com o cachalote. O guia irá acompanhá-lo na água quando chegar a sua vez de nadar com as baleias. Você desfrutará de até 6 horas em mar aberto observando e nadando com cachalotes. Por fim, volte à costa para um almoço tardio (custo adicional) e uma reflexão sobre as atividades do seu dia.
Faixa etária: 0–120
Duração: 6 h
Hora de início: verifique a disponibilidade
Ingresso digital
Guia ao vivo: Inglês
Mais
- Uso de equipamento de snorkel completo
- Hotel / port pickup e drop-off dentro dos limites da cidade de Roseau
- Taxas do Parque Nacional
- Guia profissional
- Bebidas
- O almoço pode ser organizado por um custo adicional
- Licença para nadar com baleias
O que não está incluído- Bebidas alcoólicas (disponíveis para compra)
- Gorjetas
- Início:Vários locais de recolha disponíveis.
- The Dominica Museum, 7JW6+HXV, Dame Mary Eugenia Charles Blvd, Roseau, DominicaNós o encontraremos no Escritório de Informações Turísticas abaixo do Museu Dominica em Bay Front e dentro do Porto de Cruzeiros Roseau ou iremos buscá-lo em seu hotel em Roseau.
Detalhes da recolha- Oferecemos embarques e desembarques gratuitos dentro dos limites da cidade de Roseau. Pick-ups e drop-offs fora de Roseau podem ser organizados por uma pequena taxa. Entre em contato conosco para obter detalhes de preços.
Serviço de recolha no aeroporto disponívelDurante o pagamento, poderá selecionar a partir da lista de aeroportos incluídos.- Cane Field Airport, Dominica
Serviço de recolha no porto disponívelDurante o pagamento, poderá selecionar a partir da lista de portos incluídos.- Roseau Cruise Ship Berth
- Woodbridge Bay Container Port
Fim:Esta atividade termina no ponto de encontro. - As crianças têm de ficar sentadas ao colo de um adulto
- Próxima de transportes públicos
- Acessível a carrinhos de bebé
- Não acessível a cadeiras de rodas
Se tiver questões sobre a acessibilidade, temos todo o gosto em ajudar. Basta ligar para o número abaixo e indicar o código do produto: 15042P23- A confirmação será recebida no momento da reserva
- Não recomendada para pessoas com problemas cardíacos ou outros problemas médicos graves
- Não recomendada para viajantes grávidas
- Os viajantes devem ter um nível de preparação física moderado
- Traje recomendado: Use roupa de banho, traga toalha, protetor solar e sua câmera subaquática.
- As baleias vivem e são livres nas águas selvagens e abertas do Caribe. Não há garantias de que veremos baleias, mas usamos equipamentos sofisticados para encontrá-las e o fazemos há muitos anos com grande sucesso.
- Não há mínimos, mas máximo de 6 pessoas sob este preço. Pergunte sobre mais pessoas se você tiver mais de 7 pessoas em seu grupo.
- Opções de almoço estão disponíveis e podem ser organizadas
- Nenhum álcool é permitido durante esta atividade
- Não recomendado para pessoas que não sabem nadar.
- Esta experiência só será realizada se estiver bom tempo. Se for cancelada devido a condições climatéricas adversas, ser-lhe-á proposta uma data diferente ou o reembolso total
- Trata-se de uma atividade/excursão privada. Apenas o seu grupo participará
- Todas as vendas são definitivas e implicam 100% de penalização por cancelamento.
- Se tiver questões sobre esta excursão ou necessitar de ajuda para fazer a reserva, temos todo o gosto em ajudar. Basta ligar para o número abaixo e indicar o código do produto: 15042P23
Atualmente indisponível
Este produto está indisponível para reserva através do Tripadvisor.
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- flavialog0 contributosMto legal!Nosso guia nos buscou no porto, foi bem tranquilo. A 1ª parada foi para snorkel e foi muito legal, uma experiência incrível! A 2ª parada foi no Tito, mas infelizmente não conseguimos aproveitar porque nesse dia estava chovendo na ilha e o fluxo de água estava muito maior, impossibilitando por segurança a entrada na água. A 3ª parada foi para conhecer as cachoeiras que estavam lindas (bem cheias, por conta das chuvas). A última parada foi no hot spa, que foi mto agradável! Nossa guia e o motorista eram mto legais, tinhamos bebida a vontade no passeio e tbm recebemos um lanche, um rum e uma degustação de frutas! Valeu mto a pena!Escrita a 13 de fevereiro de 2024
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3.0
2 avaliações
Excelente
1
Muito bom
0
Razoável
0
Fraco
0
Péssimo
1
Marialisa B
1 contributo
fev. de 2024 • A sós
NOTE: I have collected all the text screenshots, emails, vocal text that Mr. Winston sent me for legal review and the American Express team agreed to open a credit card dispute on my behalf, which I won give the extensive proofs on my behalf hence I luckily got my money back.
Two days before the tour, the owner (Hubert Winston) sent me a vocal text to let me know 'our vessels are down…we're missing a part for it (to fix the vessel).. it won't be here on Monday on time, so I'm using a substitute vessel'. I got the doubt that this new vessel might not have the 'special equipment' (which they advertise to have) to track whales, but the owner called me and reassured it will be in place (I asked whether safer to reschedule the tour since both vessels were broken but he said no all good). He also told me he would not join the tour, it would just be me, the captain and swim guide (no other clients).
On the tour day, as I stepped on the boat the captain let me know they didn't have the equipment to track the sperm-whales as it was broken and we had to wait for a new one to come. I asked for the tour to be rescheduled since they didn't have the right boat AND the right equipment in place and this is covered in their policy, but they said new equipment was on the way. We stayed close to the dock waiting for the equipment however this never came. I took several pictures while waiting for this equipment to come, all with time stamps to prove we were stuck at sea right on front of my hotel.
We got the special equipment after 11 am, we asked another boat (which was running a whale watching tour scheduled to finish a few minutes after 11 am - please note this is very different from my tour as they look for any whale and let tourists watch the animals from the boat; my tour was specifically a sperm-whale tour) to lend their to us. By now we had already wasted 2.5 hrs of the tour without equipment.
As I thought we could finally start the tour, soon enough the boat engine broke and the tour was stopped for 1+ more hours while the captain was trying to fix it. The engine could not be fixed and we called a rescue boat.
I was brought back on land timely for the end of the tour despite the 2.5 hrs wasted without having any equipment to track down the whales, the 1+ hr spent trying to fix the broken engine and the return trip with the rescue boat.
While traveling back on the second boat, a beam that keeps the canopy in place fell down hard missing my head by chance. As the guide put the beam back in place I noticed the screws of the beam were missing, the boat was in terrible conditions. As I am an engineering myself, I checked the other beams hanging over my head and guess what? Also the other screws were not in place.
The sea was bumpy and we went as fast as possible as, despite the time wasted, we still had to be back on time - I got bad bruises all over my legs as there was nothing to hold on to.
Despite all the above, the owner refused to admit that he should refund the trip as per his policy (which include break downs, I have his own emails with the policy to be shared if needed to prove it). He claims the following:
1. 'The captain went far trying to search for whales beyond the normal reach and therefore we run out of fuel'. A few points on this:
a. My captain claimed to have 10 years of experience and clearly stated the engine was broken (I trust a men with such experience can distinguish between a broken engine or a lack of fuel). Looks like Hubert is insulting his own captain
b. A rescue boat came to save us, not to give us more fuel. This because the engine was broken
c. It is illegal to travel 'beyond reach' as he stated in his message. This activity is carried out in a whale sanctuary and swimming with whales is highly regulated, hence it is not allowed to go 'beyond reach'.
2. 'We had 2 boats out plus yours for a total of 3 boats' - please note the owner previously told me I was the only client for the day.. As a matter of fact we didn't see any other boat at sea (apart from the one who was doing whale watching for a different tour company and left at 11ish am as per above). If the owner had other boats doing the same tour, why was I alone on my boat and not added to the others (which he claims had the special equipment to track whales?) ? Why did Hubert previously claim I was the only client for the day and now suddenly contradict himself?
The day after he texted: 'With so many boats searching, do you really think a dedicated hydrophone would have brought us luck!?' - he basically admitted that we had no equipment to track whales (i.e., the hydrophone, this is the technical name of the equipment). I have saved pictures of the text exchange to prove this.
He used the fact that 'other boats' did not find any whales as an excuse to avoid exercising the refund policy: his point is that, even if the boat didn't break and had the special equipment in place, there would have been no whale in the water anyway hence I would have lost my money anyway.
The day after he even texted me 'we saw a lot of whales today' - did he think he was funny after all that happened? He stole $2650 of my money, had no equipment to track whales, put me on a boat with broken engine, put me at risk of badly injuring my head (he made jokes of this too, saying I should thank God I am still alive, I have saved screenshots of his text again). Is this a serious business?
All the above doesn't even consider what happened before the tour. Let me give you an overview
1. Tour departure time: Hubert asked me my preferred departure times 4 times ahead of the tour, I kept confirming the same time just to find out the day before the tour that this had been changed again.
I wonder if he kept pushing back the start time because he never had any equipment to track whales and always planned to lend it from another boat - after all that happened this is frankly a legit question.
2. Pickup location: On 11/13 he told me pickup is at the hotel dock, for which they will ask permission. 1/31 he instead said they don't do dock pickup and we meet at the Museum. On 2/8 he again changed and said at the dock.
3. Deposit and full payment: I paid $1200 the deposit in Nov and asked when I should pay the rest. On 11/9 Mr Hubert says 'the balance is due anytime from now and before activity date' (2/19). On 2/4 he emails again and says 'if this balance isn't paid by Tuesday 6th, we might be forced to cancel your activity'.
4. Gears: 11/13 I was told 'we do have shorty wet suits and snorkel gear for rental if needed'. 1/31 I was told it was complimentary. Had to chase on the phone again to get a consistent answer
With all the above confusing communication I started fearing this was nothing but a scam. I have been on several expensive snorkeling / diving trips with giant mantas/hammerhead sharks/tiger sharks/whale sharks etc. (and I know well that you have a higher chance of seeing marine mammals early in the morning which is why I selected a 6am departure time as offered on the website). This was the poorest organization I had even seen.
I also bought round trip transportation (airport-hotel) from Hubert. He let me know one of his people would be there waiting for me as soon as a land with my name on a sign. He also said the taxi dispatcher would have been informed and had my name. I landed timely and nobody was waiting with my name on a sign. The taxi dispatcher had NO reservation under my name (I triple checked with them). I launched international roaming ($$$) to call Mr Hubert who didn't pick up nor texted back until hours later. The taxi dispatcher managed to find out the driver was still enroute and I had to wait. Driver arrived at 10.40am and was very sorry for the delay (at least the driver was sorry, given Hubert denied this ever happened)
Hubert insulted me in several ways through text after I called out all the above
• 'I know you get nervous very fast but you really need to relax a bit, life is too short' ---- he drove me crazy by having to chase him with email answered, information changing every day, broken vessels, missing driver, missing hydrophone, broken engine etc. and then he tells me I get nervous easily?
• 'I am working on another opportunity for you to swim, I will update you' ---- he obviously never came back to me with this, just one more lie
• 'We are reliable! Your flight was late!' ---- sure.. Your driver didn't think the same (nor the taxi dispatcher nor my airline)
• 'Not very often we do not see whales, so I am not used to your level of frustration' ---- The swim guide told me they hadn't seen whales in days…and also added this happened already in the past
• 'did you thank god because a canopy was not in harm's way and far away from you?' ------ the beam was in metal and missed my head by luck… and yet he is ironic about it. Not really a smart thing to write
• He sent me a vocal text saying 'you exaggerate everything 150%'.....'I was there and I saw you taking off the dock on time' (didn't he say he was busy and couldn't be there, see above? Now instead he says he was there 'looking at us', sure)
Please note the crew (captain + guide) and driver recognized all my points above. Mr Hubert is the only one who kept denying the facts in an attempt to save his face.
One more note: the swim guide disclosed to me that 1 day permits for swimming with whales do not even exist… so what happens here is that Mr Hubert purchases 1-week permits and then resell them to multiple people, making huge money out of it (again, this is what the swim guide told me - not something that comes from me, I am just reporting what I have been told). It doesn't look like any other company on the island uses this practice, so I guess I could have questioned this tour earlier..
The tour is also not available on Tripadvisor anymore, this speaks by itself…
In his last vocal message (which I also saved for reporting purposes) Mr Hubert said 'he knew from the beginning I was troubles, blaming me for everything instead of recognizing his lack of management skills (and honesty).
I find this extremely insulting - yes, I am a young solo traveling woman and I always push myself to be kind and polite, but this doesn't mean he can insult me, bully me, steal my money and expect me to say nothing about it.
For my return trip to the airport, Hubert changed my pickup from 6.45 am to 5 am as he wanted to get rid of me. He told me to chat directly with the driver if I had issues. Driver was not on whatsapp so I activated my roaming (again) but realized my message would not go through as probably the driver had no international phone plan. I pinged Mr Hubert again.. He told me the driver 'is local, doesn't need international phone plan. He is your taxi driver REMEMBER'. Great so if he already knew this driver didn't have a phone able to receive my messages, WHY DID HE TELL ME TO REACH OUT TO HIM IN THE FIRST PLACE? If he already knew why did he waste (again) my money and time and didn't arrange the pickup himself as it was his job to do (I paid him tons of money to organize my activities)? Guess what - a few hours later he sent me another phone number and still told me to arrange my pickup alone. What a childish, irresponsible behavior as a company owner. Because I pointed out his mistakes and he could not defend himself he had to retaliate back like that.
I decided to go ahead with the 5 am pickup as I was so done with him. Guess what? The driver picked me up but also let me know we had ANOTHER passenger to pick up - wasn't this a private transfer? Why did I pay full time if another person shared my same trip to the airport?. As we got to the airport the other passenger just went away and the driver asked me to pay - I had already paid for this return trip more than a month in advance and was shocked. Not only Hubert refused to organize a pickup at a decent time, refused to talk to the driver himself and had me waste money on international roaming just to find out the driver had no whatsapp, sold me private transfer that was actually shared (and paid by ME) but he even failed to communicate the driver this was a prepaid transfer.
This is the lowest level of service I have seen in 10 years of diving and snorkeling. Mr Hubert called me liar, nervous, sweating the small stuff, a trouble maker. He even said my life is 'too boring' LOL - he clearly doesn't know who I am.
The reason it took me so long to post this review is infact because I am too busy: I am Vice President at the biggest credit card company in the world, I have a family, I have traveled more than 100 countries in the world, I have swam the depth of the ocean and climbed mountains. My life is far from 'boring', and taking the time to write this review was really annoying but I don't appreciated being insulted hence made time in my busy schedule for it.
Mr Hubert will surely reply to here and come up with more lies and excuses… like I am trouble not him, I am a liar, my flight was late, the taxi driver was there at the airport before me she was 'just' circling around, the captain was out of fuel cause he was working so hard for me etc. surely he doesn't lack creativity. I checked reviews online and what happened to me is not unrecurring. All the negative reviews are usually answered in a very defensive and arrogant way. Unfortunately for him I have all screenshots, emails and pictures of all the above, with time stamps etc. my life is far from 'boring' and will likely not even come back to read the answers to my review (this tour wasted enough of my time already). Note that I have submitted all the screenshots, emails, even Mr Hubert Vocal messages where he insults me to the Amercan Express legal team who, after reviewing my case, agreed that I was badly scammed and opened a charge back on my behalf which I ended up winning.
Two days before the tour, the owner (Hubert Winston) sent me a vocal text to let me know 'our vessels are down…we're missing a part for it (to fix the vessel).. it won't be here on Monday on time, so I'm using a substitute vessel'. I got the doubt that this new vessel might not have the 'special equipment' (which they advertise to have) to track whales, but the owner called me and reassured it will be in place (I asked whether safer to reschedule the tour since both vessels were broken but he said no all good). He also told me he would not join the tour, it would just be me, the captain and swim guide (no other clients).
On the tour day, as I stepped on the boat the captain let me know they didn't have the equipment to track the sperm-whales as it was broken and we had to wait for a new one to come. I asked for the tour to be rescheduled since they didn't have the right boat AND the right equipment in place and this is covered in their policy, but they said new equipment was on the way. We stayed close to the dock waiting for the equipment however this never came. I took several pictures while waiting for this equipment to come, all with time stamps to prove we were stuck at sea right on front of my hotel.
We got the special equipment after 11 am, we asked another boat (which was running a whale watching tour scheduled to finish a few minutes after 11 am - please note this is very different from my tour as they look for any whale and let tourists watch the animals from the boat; my tour was specifically a sperm-whale tour) to lend their to us. By now we had already wasted 2.5 hrs of the tour without equipment.
As I thought we could finally start the tour, soon enough the boat engine broke and the tour was stopped for 1+ more hours while the captain was trying to fix it. The engine could not be fixed and we called a rescue boat.
I was brought back on land timely for the end of the tour despite the 2.5 hrs wasted without having any equipment to track down the whales, the 1+ hr spent trying to fix the broken engine and the return trip with the rescue boat.
While traveling back on the second boat, a beam that keeps the canopy in place fell down hard missing my head by chance. As the guide put the beam back in place I noticed the screws of the beam were missing, the boat was in terrible conditions. As I am an engineering myself, I checked the other beams hanging over my head and guess what? Also the other screws were not in place.
The sea was bumpy and we went as fast as possible as, despite the time wasted, we still had to be back on time - I got bad bruises all over my legs as there was nothing to hold on to.
Despite all the above, the owner refused to admit that he should refund the trip as per his policy (which include break downs, I have his own emails with the policy to be shared if needed to prove it). He claims the following:
1. 'The captain went far trying to search for whales beyond the normal reach and therefore we run out of fuel'. A few points on this:
a. My captain claimed to have 10 years of experience and clearly stated the engine was broken (I trust a men with such experience can distinguish between a broken engine or a lack of fuel). Looks like Hubert is insulting his own captain
b. A rescue boat came to save us, not to give us more fuel. This because the engine was broken
c. It is illegal to travel 'beyond reach' as he stated in his message. This activity is carried out in a whale sanctuary and swimming with whales is highly regulated, hence it is not allowed to go 'beyond reach'.
2. 'We had 2 boats out plus yours for a total of 3 boats' - please note the owner previously told me I was the only client for the day.. As a matter of fact we didn't see any other boat at sea (apart from the one who was doing whale watching for a different tour company and left at 11ish am as per above). If the owner had other boats doing the same tour, why was I alone on my boat and not added to the others (which he claims had the special equipment to track whales?) ? Why did Hubert previously claim I was the only client for the day and now suddenly contradict himself?
The day after he texted: 'With so many boats searching, do you really think a dedicated hydrophone would have brought us luck!?' - he basically admitted that we had no equipment to track whales (i.e., the hydrophone, this is the technical name of the equipment). I have saved pictures of the text exchange to prove this.
He used the fact that 'other boats' did not find any whales as an excuse to avoid exercising the refund policy: his point is that, even if the boat didn't break and had the special equipment in place, there would have been no whale in the water anyway hence I would have lost my money anyway.
The day after he even texted me 'we saw a lot of whales today' - did he think he was funny after all that happened? He stole $2650 of my money, had no equipment to track whales, put me on a boat with broken engine, put me at risk of badly injuring my head (he made jokes of this too, saying I should thank God I am still alive, I have saved screenshots of his text again). Is this a serious business?
All the above doesn't even consider what happened before the tour. Let me give you an overview
1. Tour departure time: Hubert asked me my preferred departure times 4 times ahead of the tour, I kept confirming the same time just to find out the day before the tour that this had been changed again.
I wonder if he kept pushing back the start time because he never had any equipment to track whales and always planned to lend it from another boat - after all that happened this is frankly a legit question.
2. Pickup location: On 11/13 he told me pickup is at the hotel dock, for which they will ask permission. 1/31 he instead said they don't do dock pickup and we meet at the Museum. On 2/8 he again changed and said at the dock.
3. Deposit and full payment: I paid $1200 the deposit in Nov and asked when I should pay the rest. On 11/9 Mr Hubert says 'the balance is due anytime from now and before activity date' (2/19). On 2/4 he emails again and says 'if this balance isn't paid by Tuesday 6th, we might be forced to cancel your activity'.
4. Gears: 11/13 I was told 'we do have shorty wet suits and snorkel gear for rental if needed'. 1/31 I was told it was complimentary. Had to chase on the phone again to get a consistent answer
With all the above confusing communication I started fearing this was nothing but a scam. I have been on several expensive snorkeling / diving trips with giant mantas/hammerhead sharks/tiger sharks/whale sharks etc. (and I know well that you have a higher chance of seeing marine mammals early in the morning which is why I selected a 6am departure time as offered on the website). This was the poorest organization I had even seen.
I also bought round trip transportation (airport-hotel) from Hubert. He let me know one of his people would be there waiting for me as soon as a land with my name on a sign. He also said the taxi dispatcher would have been informed and had my name. I landed timely and nobody was waiting with my name on a sign. The taxi dispatcher had NO reservation under my name (I triple checked with them). I launched international roaming ($$$) to call Mr Hubert who didn't pick up nor texted back until hours later. The taxi dispatcher managed to find out the driver was still enroute and I had to wait. Driver arrived at 10.40am and was very sorry for the delay (at least the driver was sorry, given Hubert denied this ever happened)
Hubert insulted me in several ways through text after I called out all the above
• 'I know you get nervous very fast but you really need to relax a bit, life is too short' ---- he drove me crazy by having to chase him with email answered, information changing every day, broken vessels, missing driver, missing hydrophone, broken engine etc. and then he tells me I get nervous easily?
• 'I am working on another opportunity for you to swim, I will update you' ---- he obviously never came back to me with this, just one more lie
• 'We are reliable! Your flight was late!' ---- sure.. Your driver didn't think the same (nor the taxi dispatcher nor my airline)
• 'Not very often we do not see whales, so I am not used to your level of frustration' ---- The swim guide told me they hadn't seen whales in days…and also added this happened already in the past
• 'did you thank god because a canopy was not in harm's way and far away from you?' ------ the beam was in metal and missed my head by luck… and yet he is ironic about it. Not really a smart thing to write
• He sent me a vocal text saying 'you exaggerate everything 150%'.....'I was there and I saw you taking off the dock on time' (didn't he say he was busy and couldn't be there, see above? Now instead he says he was there 'looking at us', sure)
Please note the crew (captain + guide) and driver recognized all my points above. Mr Hubert is the only one who kept denying the facts in an attempt to save his face.
One more note: the swim guide disclosed to me that 1 day permits for swimming with whales do not even exist… so what happens here is that Mr Hubert purchases 1-week permits and then resell them to multiple people, making huge money out of it (again, this is what the swim guide told me - not something that comes from me, I am just reporting what I have been told). It doesn't look like any other company on the island uses this practice, so I guess I could have questioned this tour earlier..
The tour is also not available on Tripadvisor anymore, this speaks by itself…
In his last vocal message (which I also saved for reporting purposes) Mr Hubert said 'he knew from the beginning I was troubles, blaming me for everything instead of recognizing his lack of management skills (and honesty).
I find this extremely insulting - yes, I am a young solo traveling woman and I always push myself to be kind and polite, but this doesn't mean he can insult me, bully me, steal my money and expect me to say nothing about it.
For my return trip to the airport, Hubert changed my pickup from 6.45 am to 5 am as he wanted to get rid of me. He told me to chat directly with the driver if I had issues. Driver was not on whatsapp so I activated my roaming (again) but realized my message would not go through as probably the driver had no international phone plan. I pinged Mr Hubert again.. He told me the driver 'is local, doesn't need international phone plan. He is your taxi driver REMEMBER'. Great so if he already knew this driver didn't have a phone able to receive my messages, WHY DID HE TELL ME TO REACH OUT TO HIM IN THE FIRST PLACE? If he already knew why did he waste (again) my money and time and didn't arrange the pickup himself as it was his job to do (I paid him tons of money to organize my activities)? Guess what - a few hours later he sent me another phone number and still told me to arrange my pickup alone. What a childish, irresponsible behavior as a company owner. Because I pointed out his mistakes and he could not defend himself he had to retaliate back like that.
I decided to go ahead with the 5 am pickup as I was so done with him. Guess what? The driver picked me up but also let me know we had ANOTHER passenger to pick up - wasn't this a private transfer? Why did I pay full time if another person shared my same trip to the airport?. As we got to the airport the other passenger just went away and the driver asked me to pay - I had already paid for this return trip more than a month in advance and was shocked. Not only Hubert refused to organize a pickup at a decent time, refused to talk to the driver himself and had me waste money on international roaming just to find out the driver had no whatsapp, sold me private transfer that was actually shared (and paid by ME) but he even failed to communicate the driver this was a prepaid transfer.
This is the lowest level of service I have seen in 10 years of diving and snorkeling. Mr Hubert called me liar, nervous, sweating the small stuff, a trouble maker. He even said my life is 'too boring' LOL - he clearly doesn't know who I am.
The reason it took me so long to post this review is infact because I am too busy: I am Vice President at the biggest credit card company in the world, I have a family, I have traveled more than 100 countries in the world, I have swam the depth of the ocean and climbed mountains. My life is far from 'boring', and taking the time to write this review was really annoying but I don't appreciated being insulted hence made time in my busy schedule for it.
Mr Hubert will surely reply to here and come up with more lies and excuses… like I am trouble not him, I am a liar, my flight was late, the taxi driver was there at the airport before me she was 'just' circling around, the captain was out of fuel cause he was working so hard for me etc. surely he doesn't lack creativity. I checked reviews online and what happened to me is not unrecurring. All the negative reviews are usually answered in a very defensive and arrogant way. Unfortunately for him I have all screenshots, emails and pictures of all the above, with time stamps etc. my life is far from 'boring' and will likely not even come back to read the answers to my review (this tour wasted enough of my time already). Note that I have submitted all the screenshots, emails, even Mr Hubert Vocal messages where he insults me to the Amercan Express legal team who, after reviewing my case, agreed that I was badly scammed and opened a charge back on my behalf which I ended up winning.
Escrita a 12 de julho de 2024
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
You are not worth it. A day of no whales is deemed fraud by you. We advise multiple day bookings but you decided on a single day. An activity that cost $3000 just for the permits that lasts 10 days! It is 10-days for a reason. But you decided on a single day. The captain went above and beyond traveling to distances we would never normally go just to finds whales for which he didn't. I will refer this to our legal team.
Escrita a 14 de julho de 2024
Esta resposta é a opinião subjetiva do representante da gerência e não da Tripadvisor LLC.
Julie A
4 contributos
nov. de 2023 • Família
What an amazing experience!! Our family of 5 (including 3 kids) all got plenty of time in the water with the whales. We swam right along side them a couple times! It was breathtaking! All the staff was super accommodating, knowledgeable, and helpful every step of the way.
We will definitely use them when we come back….and have already referred them to other vacationers!
Thanks for an amazing time…..”whale” see you again soon.
We will definitely use them when we come back….and have already referred them to other vacationers!
Thanks for an amazing time…..”whale” see you again soon.
Escrita a 20 de novembro de 2023
Esta avaliação é a opinião subjetiva de um membro do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Thanks you for your wonderful review. I felt like I was right there with you :)
Escrita a 16 de dezembro de 2023
Esta resposta é a opinião subjetiva do representante da gerência e não da Tripadvisor LLC.
Não foi feita nenhuma pergunta sobre esta experiência
*Com probabilidade de esgotar: com base nos dados de reserva e informações do fornecedor dos últimos 30 dias que a Viator possui, é provável que esta experiência esgote através da Viator, uma empresa Tripadvisor.