Hi Barbara, We are sorry that you were unable to book the tour and had troubles booking through Trip Advisor. This tour requires a minimum of 3 people and for both dates requested for September the minimum group number was not met, therefore the booking was rejected or canceled. All bookings through Viator and Trip Advisor are via Manual confirmation which means that a booking is never automatically confirmed until we do so manually. It is noted on the booking page ¨Confirmation will be received within 48 hours of booking, subject to availability¨. It is also clearly noted in the tour description under cancelation policy: "This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund." We do understand your frustration with the booking process however unfortunately we have no control over the booking platforms function. We are in communication with Trip Advisor to try and solve this issue so that no other future travellers have the same issues. We would be happy to communicate with you directly to see if we are able to get you booked on a tour. Please contact us at info@aliolitoursalicante.com Thank you.

Muchísimas gracias Pilar por tus comentarios. Era un placer llevarte a las dos excursiones!